Refund Policy

Refund & Exchange Policy

At Naveed Ahmed Couture, we want you to be completely satisfied with your purchase. All returned items must be received and inspected before any refund or exchange can be processed.

Return & Exchange Period

For local orders, return or exchange requests can be made within 3 days of delivery.

For international orders, return or exchange requests can be made within 7 days of receiving the order.

To be eligible for a return or exchange, the item must be:

  • In its original condition

  • Unworn and unused

  • With all original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

Customized, personalized, or specially made-to-order items are not eligible for return or exchange.

Items sent back without contacting us and receiving approval first will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order immediately after delivery.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us within 48 hours of delivery. We may request clear photos or videos of the issue so our team can assess it.

Once the issue is confirmed, we may offer:

  • A replacement of the product

  • An exchange for the correct item

  • A refund, where applicable

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized products

  • Items that have been worn, used, washed, altered, or damaged by the customer

  • Sale or promotional items

  • Gift cards

  • Products without their original tags or packaging

Returns are also not accepted where the product has been damaged due to misuse, accidental damage, water damage, negligence, or abuse.

If you are unsure whether your item qualifies for a return or exchange, please contact us before sending it back.

Exchanges

If you would like to exchange an eligible item, please contact us within the applicable return period.

The item must meet all return conditions and will be inspected upon receipt. Once approved, we will process the exchange subject to product availability.

If the requested replacement is unavailable, an alternative solution may be offered.

Refunds

Once we receive your returned item, it will be carefully inspected.

If your return is approved, the refund will be processed to your original payment method. The processing time may vary depending on your payment provider or bank.

Please note that refunds may take additional time to appear in your account after they have been processed.

If your return does not meet our return conditions, the refund may be refused or a partial refund may be applicable.

Order Cancellation

Once an order has been processed and/or shipped, it cannot be cancelled.

If you wish to cancel an order, please contact us as soon as possible after placing your order. Cancellation requests can only be considered before the order has been processed.

Return Process

To initiate a return or exchange, please contact us first with your order number, reason for return/exchange, and relevant photos or videos if required.

If your request is approved, we will provide you with the necessary return instructions.

Please do not send any product back without contacting us first.

Contact Us

For any questions regarding returns, exchanges, refunds, or damaged products, please contact us:

Naveed Ahmed Couture
📍 Shop #7, Dolmen Center, Tariq Road, Karachi
📞 0302 1628333
✉️ naveedahmedcouture@gmail.com

We are happy to assist you with any concerns regarding your order.